Mapping the Restaurant Technology Landscape (PDF)
The National Restaurant Association set out to explore the landscape of current technology adoption in restaurants, plans for future adoption, and restaurant operators' thoughts and opinions on this fast-moving trend. Some customer-facing technologies have high adoption rates, but in other areas technology adoption is slower. When it comes to operational and back-of-the-house technology, a majority of restaurants use a POS or electronic cash register system, but a significant proportion still do not. The report breaks down results by limited-service and tableservice restaurants, as well as by independent and chain/franchisee ownership. Published in August 2016.